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To ensure the safety of its citizens on social platforms such as WhatsApp, Facebook and Twitter, the Indian government introduced new IT regulations earlier this year. Now, India’s Ministry of Electronics and Information Technology (MeitY) has issued an ultimatum to Twitter saying that it has failed to comply with the new IT regulations in 2021.

For those who don’t know: The new IT regulations in 2021 require social media giants such as WhatsApp, Facebook and Twitter to appoint a “complaint officer” to deal with user concerns on such platforms. Many social giants such as Facebook and WhatsApp are unwilling to comply with it, leading to reports that the government is banning these platforms in India. We even saw WhatsApp suing the Indian government over the new regulations.

In the end, these companies appointed their Indian Citizen Complaints Officer to comply with the new TI rules. Twitter also appointed a staff member to deal with the concerns of users on its platform. However, according to recent reports, the Twitter complaint officer is not an official.

Invoking this measure, the Indian government issued a “final notice” to the Weibo giant, requesting immediate remedial measures to comply with the new IT regulations. The authorities warned that the platform was banned in India.

“It is clear from the responses till date that Twitter has not informed about the details of the Chief Compliance Officer as required under the rules,” read the Ministry’s notice.

MeitY recommends that the chief compliance officer or complaint officer of Twitter is not a Twitter employee. According to the ministry, this contradicts the established rules. In addition, the refusal to appoint an Indian complaint expert indicates a “lack of commitment to the safety of Indians.” Please read the notice for details.

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